Frequently Asked Questions

We accept most major insurance plans including Medicare, Medicaid, and private insurance providers. Please contact our billing department at (800) 501-6391 to verify your specific coverage. We also offer affordable self-pay options and flexible payment plans for uninsured patients.

Scheduling an online consultation is easy! You can book through our website using the "Book Service Now" form, call our office, or use our patient portal. Once scheduled, you'll receive a secure video link via email. Make sure you have a stable internet connection and a device with a camera and microphone.

Please bring your photo ID, insurance card, list of current medications, medical history, and any relevant test results. If you're seeing a specialist, bring a referral from your primary care physician. Arrive 15 minutes early to complete paperwork or download our forms from the website to fill out in advance.

For life-threatening emergencies, please call 911 or visit the nearest emergency room. However, we offer urgent care services for non-life-threatening conditions during business hours. After hours, you can call our main number for guidance or access our 24/7 telemedicine service for urgent consultations.

For most adults, we recommend annual preventive checkups. However, frequency may vary based on your age, health status, and risk factors. Children need more frequent visits in their early years. Our healthcare providers will create a personalized preventive care schedule based on your individual needs.

Absolutely! We strictly follow HIPAA guidelines to protect your privacy. All your health information is stored securely in our encrypted electronic health record system. Our staff is trained in privacy protocols, and we never share your information without your explicit consent, except as required by law.

Yes, we provide comprehensive pediatric care from newborns through age 18. Our pediatric services include well-child visits, vaccinations, school physicals, and treatment of common childhood illnesses. Our pediatricians are specially trained to address the unique healthcare needs of children.

We accept cash, credit/debit cards, and most major insurance plans. For uninsured patients, we offer discounted self-pay rates and flexible payment plans. We also partner with healthcare financing companies to help manage larger medical expenses. Our financial counselors can help you find the best payment option for your situation.